Questions
Good questions. Straight answers.
If yours isn't here, text or call us. You'll get a real person.
The basics
What does The Green Move KC do?
We rent sturdy, clean reusable plastic totes for moving. We deliver them to you, you pack and move, and we pick them up when you're done.
How much does it cost?
Packages are $99 for 20 totes, $169 for 40 totes, and $219 for 60 totes. That covers two weeks, a free Tote Taxi (amount depends on package chosen), delivery, pickup, and Missouri sales tax.
How many totes do I need?
Most people start with their bedroom count: 20 totes for a studio or one bedroom, 40 for two or three bedrooms, and 60 for four or more. You can add totes 5 at a time for $20 if you need a few extra.
Is there a security deposit?
No. Your card is kept on file with Square in case of extension, damage, or replacement charges, but there's no deposit.
How long do I get the totes?
Two weeks is the standard rental. If you need more time, let us know before your pickup date and we'll set up an extension.
The totes
What are the totes like?
They're heavy-duty HDX 27-gallon Tough Totes with a black base and a green snap-on lid. Each one holds up to 75 lbs and weighs 6.1 lbs empty. The outside measures 28.6" long, 19.6" wide, and 15.2" tall at the top.
Are the totes clean?
Yes. We clean every tote ourselves after every rental, before it goes out again.
How do I label them?
Each tote has a pocket on the end that holds a 5" X 7" card. Write the room or what's inside and slide it in.
What is a Tote Taxi?
It's a rolling cart made for our totes. You set a tote on it, stack more on top, and roll the stack instead of carrying each one. Every package includes at least one for free.
Is there anything I can't put in the totes?
Please don't use the totes or Tote Taxis for anything hazardous, illegal, or unsafe, and make sure any liquids are properly sealed.
Delivery and pickup
Where do you deliver?
Within 60 miles of Gladstone City Hall in Gladstone, Missouri. The first 40 road miles are included. Past that, the trip fee is $2 per mile.
Do I need to be home?
Not necessarily. As long as the spot is visible and we can safely get to it, we can deliver or pick up without you there. We'll coordinate by text.
Where will you leave the totes?
A driveway is best. We don't deliver inside the home. If you're in an apartment or condo, give us your access instructions when you book.
Can I get totes today?
Sometimes, yes. Same-day rentals are possible when we have totes on hand. Call or text us and we'll let you know.
What do I need to do before pickup?
Empty the totes, make sure they're clean, and stack them with the Tote Taxis somewhere we can see and reach on your pickup date.
Can I pick up and drop off the totes myself?
You can if you'd like to. Just ask us when you book.
Booking and payment
How do I book?
Fill out the form on our Rent Totes page, or call or text us. We'll confirm your dates, send you the rental agreement, and email a secure Square payment link.
How do I pay?
By card through a secure Square payment link that we email to you.
What if I need to cancel?
If you cancel within 24 hours of booking, there's no fee, unless your rental is set to start within 24 hours. After that, we keep 25% of the reservation total. There are no refunds once the totes have been delivered.
What if a tote gets lost or broken?
Normal scuffs and scratches are expected. If a tote is lost or damaged beyond normal wear, the replacement cost is $10. A Tote Taxi is $40.
Still have a question? Text us at 816-803-8893 or send us a message.
We deliver. You move. We pick up.
Ready to skip the cardboard?
Tell us your dates and how big your move is. We'll confirm your totes and take it from there.